Manufacturing · EU
Employee intranet that people actually use
A European manufacturing group ran HR, approvals and documents over email and spreadsheets. The brief: one secure intranet with single sign-on that cuts process time and gets adopted.
Adoption
87%
monthly active staff
Process time
−71%
across key workflows
Helpdesk tickets
−44%
self-service answers
Staff satisfaction
4.5/5
internal survey
Monthly active users
employees using the portal
Process time by workflow
minutes · lower is better
◆ Findings
- Approvals lived in email threads, so requests stalled for days with no audit trail.
- Documents were scattered, and staff couldn't find the current version.
- Five separate logins meant password friction and shadow spreadsheets.
✓ What we did
- Put every workflow behind single sign-on with role-based access.
- Digitized approvals so requests are tracked, timed and auditable.
- Built a document hub with one source of truth and full-text search.
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