A Telegram bot with AI can answer customers in natural language, qualify leads, take payments and hand off to a human when needed — around the clock. The cost depends on how many flows and integrations you need, not on the word "AI".
What it does in practice
- Answers FAQs in the customer's own words, day and night.
- Captures and qualifies leads, then pushes them to your CRM.
- Takes orders and payments inside the chat — see payments in a Telegram bot.
- Escalates to a human the moment the question gets tricky.
Where it saves money
The clearest win is first-line support: a bot handles the repetitive 70–80% of questions, so your team only touches the ones that need a person. For sales, it replies instantly — and instant replies convert far better than ones that arrive hours later.
AI vs scripted: a scripted bot follows fixed buttons; an AI bot understands free text. For real questions, AI feels human — but it must be grounded in your data to stay accurate. See RAG bots.
What drives the price
- Number of flows: support only, or support + sales + payments.
- Integrations: CRM, payment provider, your knowledge base, internal tools.
- AI grounding: connecting the bot to your documents so answers are correct.
- Admin panel: dashboards, broadcast messages, analytics.
A simple FAQ bot is modest; a full assistant with payments and CRM lands much higher. We quote against a written scope, not a vague hourly rate.